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Returns & Exchanges


What is your return policy?

If, for any reason, you are not completely satisfied with your purchase from fieldtripskin.com simply return it to us within 45 days of purchase and we will issue a refund to your original method of payment. Products must be returned within 45 days of purchase in order to issue a refund. Returns must contain at least 50% of the original contents. Returned product sets must contain all original items included in the set. Items purchased with Gift-With-Purchase (GWP) can only be refunded with GWP included with your return. If you would like to make an exchange, please contact us by via email at [email protected] Items purchased with Gift-With-Purchase (GWP) can only be refunded with GWP included with your return.

How do I return an item?

To return items purchased on fieldtripskin.com, please follow these steps

STEP 1: Submit Return Request Online

  1. Log in to your Fieldtrip account. If you originally checked out as a guest, you will need to create an account on fieldtripskin.com. When creating your account, please be sure to use the same email address that you used when making your original purchase.
  2. From the Order History page, select the order containing the item(s) which you wish to return. If you checked out as a guest, under the Return Guest Order Item section, enter the same email address that you used when making your original guest purchase and the order number found on your order confirmation email.
  3. From the Order Details page, select the item(s) to be returned and press the “Return Items” button. Only items with a check box are eligible to be returned. Fieldtrip egift cards, sampler packettes, or a gift with purchase cannot be returned.
  4. Complete the Return Form identifying the reason(s) you wish to return the item(s).
  5. Once your return request is submitted, an RMA Number is generated.
  6. Fieldtrip provides a quick, convenient return service. Simply select "Generate Shipping Label" to purchase a $5.95 UPS return shipping label. Applicable sales tax will be added, as required by individual state law, and return shipping charges will be deducted from your refund. After your shipping label has been successfully generated, an email will be sent to the address on the original order with your Return Shipping Label, RMA Number, and instructions on how to package the items. To print your Return Shipping Label from the site, select View Label.
  7. If you wish to return your product(s) with the carrier of your choice or you are shipping from outside the continental United States, select Other Shipping Carrier. An email will be sent to the address on the original order with your RMA Number and instructions on how to package the items. To print your RMA Number, select View RMA Number.

STEP 2: Package Items

Returns must contain at least 50% of the original contents. Returned product sets must contain all original items included in the set. You can use the original Fieldtrip shipment box or any unmarked cardboard box–just make sure there are no existing shipping labels on the box.

STEP 3: Ship Package

If you are shipping from within the continental United States and using the UPS label provided, place the label in a UPS shipping pouch. If you do not have a pouch affix the folded label using clear plastic shipping tape over the entire label. Take care not to cover any seams or closures.

Please clearly display your RMA number on the outside of the package you are returning. Drop the labeled package off at any of the UPS Drop box locations. To find the closest drop box location, visit www.ups.com/dropoff.

If you are not using the provided label, for your protection and to ensure prompt delivery, returns must be shipped back to our mailing address (below) using a traceable shipping method such as UPS, FedEx, or insured Parcel Post. Fieldtrip is not responsible for any lost or damaged merchandise and does not reimburse shipping charges.

If you are shipping to us from outside the continental United States, we are unable to provide you with a prepaid shipping label, but you may return your product(s) back to us with the carrier of your choice.

Please send all returns to:

Fieldtrip Returns & Exchanges
551 Southwestern Blvd.
Suite 100
Coppell, TX 75019

How long does it take for me to get a refund?

You will receive an email when your return has been received. Please allow 10-12 business days for the refund to appear on your credit card account. Please note we do not refund shipping fees, including any return shipping fees you may have incurred. Return shipping charges will be deducted from your refund.

Can I return or exchange Fieldtrip products I purchased from other retailers?

We only accept returns and exchanges for products purchased on fieldtripskin.com. Purchases made in a partnered retail store, website, or spa may not be returned to fieldtripskin.com If the item you wish to return was not purchased on our website, please return the product to the place of purchase for resolution.

My items arrived damaged. What should I do?

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify Customer Service via email at [email protected]. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.

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